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Account Support

Request Account Deletion

Understand how account deletion works, how your data is handled, and how to submit a deletion request.

This page explains how to request deletion of your SlikRide account (for Riders, Drivers, and Vendors) and how your personal data is handled. If you have access to the mobile app, you can initiate deletion directly from your account settings. If you cannot access the app or have uninstalled it, you can submit a manual request via email.

On this page

→ What happens when you delete→ Pre-requisites before deletion→ 15-Day grace period & recovery→ Delete in the SlikRide apps→ Types of data affected & retention→ Cannot access the app? (Manual Request)

1. What Happens When You Request Account Deletion

Requesting account deletion begins the process of permanently removing your profile, authentication credentials, and personal records from SlikRide systems across our mobile applications (Rider, Driver, and Vendor) and backend services.

  • Immediate Session Invalidation: All active logins across all devices are terminated, and your push notification tokens are cleared.
  • Service Deactivation: Drivers and couriers are immediately set to offline status and removed from live geo-dispatch maps. Storefronts belonging to vendors are closed to incoming orders.
  • Scheduled Deletion Queue: Your account is placed into a 15-day grace period before permanent erasure.

2. Pre-requisites Before Deletion

To protect users, drivers, and merchants against fraud and lost funds, our system requires the following before a deletion request can be processed:

No Ongoing Trips or Deliveries

You cannot delete your account while you have active, in-progress, or pending rides or marketplace courier deliveries.

No Pending Store Orders

Store owners must fulfill or cancel all pending and in-transit orders before deleting their merchant account.

Wallet Balance Cleared

If you have funds in your SlikRide wallet, withdraw them to your bank account or confirm forfeiture before proceeding.

No Outstanding Debt

Accounts with a negative balance or unpaid driver commission must clear outstanding amounts prior to deletion.

3. 15-Day Grace Period & Restoration

We provide a 15-day grace window from the moment you submit your deletion request. During this period:

  • Your profile is hidden and disabled from public interaction.
  • If you change your mind, simply log in to the SlikRide mobile app within the 15 days and tap Cancel Deletion to immediately restore your account and history.
  • After 15 consecutive days, the deletion becomes irreversible and permanent data erasure is executed automatically.

4. How to Delete Your Account in the SlikRide Apps

You can initiate account deletion yourself in just a few taps:

For Riders (SlikRide Passenger App)

  1. Open the SlikRide Rider app and sign in.
  2. Go to the Profile or Account tab.
  3. Tap the Settings (gear icon).
  4. Scroll down and tap Delete Account.
  5. Review the prompt, select a reason (optional), and confirm your request.

For Drivers (SlikRide Driver App)

  1. Open the SlikRide Driver app and ensure you are set to Offline.
  2. Navigate to Account / Profile → Settings.
  3. Tap Delete Account.
  4. Confirm the deletion dialog.

For Merchants & Vendors (SlikRide Vendor App)

  1. Open the SlikRide Vendor app.
  2. Go to Account → Settings.
  3. Tap Delete Account.
  4. Confirm that all pending store orders have been fulfilled or resolved.

5. Types of Data Affected & Data Retention

Data Permanently Deleted / Anonymized:

  • Profile information (First & Last Name, Email address, Phone number).
  • Authentication credentials and password hashes.
  • Profile pictures, store banners, and uploaded avatars.
  • Device identifiers, push notification tokens, and socket connection records.
  • Saved places, home/work addresses, and favorite stores.

Data Retained Under Statutory & Regulatory Obligations:

In compliance with the Nigeria Data Protection Act (NDPA) 2023, financial tax reporting standards, and anti-money laundering regulations:

  • Financial & Ledger Transactions: Invoices, payout records, and payment gateway reference tokens are preserved for the statutory retention period (typically 5–7 years) for tax and financial auditing.
  • Safety & Dispute Logs: Critical dispute records or safety incident reports are retained securely to address any regulatory or legal claims.

For full details, please review our Privacy Policy (Section 11: Data Retention).

6. Cannot Access the App? (Submit a Web/Email Request)

If you have uninstalled the app, lost your device, or cannot log in, you can request account and data deletion directly from our support team.

Send an Email Deletion Request

Send an email to our support desk with your registered account details:

Subject: Account Deletion Request
Required Information:
  • Your registered full name
  • Your registered phone number
  • Your registered email address (must send from this email where possible)
  • Account type (Rider, Driver, or Vendor)
Send Account Deletion Email